With much uncertainty in the difficult times we find ourselves in, we wanted to provide our loyal customers with an update on our approach to COVID-19.
With the latest Government update advising against all but essential travel, we are now only open for immediate rentals from key workers, Government/NHS/local authorities where required, or essential work-related travel and accommodation requirements. We are still open to discuss your booking requirements for later in the year, and 2021.
We are keeping up-to-date with the daily updates and strictly following guidance as advised by the UK Government, The World Health Organisation and local authorities. Keeping our families and customers safe is our number one priority.
If you have booked to travel with us prior to 30 June 2020, the below explains your postponement and cancellation options:
We are allowing eligible customers to rearrange their booking free of charge to up to 12 months from your original start date. If you booked a camper for an event that has already been moved to 2021, we can move the booking and your deposit fees to the same period next year (subject to availability).
If you do not know when you want to travel, we are happy to provide credit in the form of a transferrable gift voucher which is valid for up to 18 months from the date of your original invoice.
More than 6 weeks prior to your hire start date
You are able to postpone your holiday free of charge and retain your deposit credit. If you opt to cancel instead, you will lose your deposit.
6 weeks to 2 weeks prior to your hire start date
You can still postpone your holiday free of charge and retain your deposit credit. If you decide to cancel you will receive a 50% refund of your balance paid. The deposit element is still non refundable.
2 weeks prior to your hire start
Postponement option and refunds not available (with the exception of hires due to travel by 13th April).
If you wish to claim for non recoverable fees on your travel insurance, we will be happy to provide supporting documentation.
We would like to thank the customers that we have spoken with already, and for your support and understanding during these unprecedented times - but keeping our families and customers safe is our number one priority. Should Government advice change and travel restrictions be lifted, we will be open as usual with sensible social distancing and hygiene precautions.