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An update on COVID-19

We are now open for business. Please be confident that we are taking robust steps to ensure the safety of our guests. Aside from the usual social distancing handovers, rest assured that we are cleaning with anti virals, providing hand sanitiser in the vehicles, and utilising our latest gadget - the Boston/Mahle Ozone vehicle sanitiser. What's that, I hear you say? Well, Ozone is a natural gas that is widely used in sanitary facilities due to its ability to oxidise and disrupt the molecular structure of viruses and bacteria. It is a natural disinfectant and its sanitising action can be applied to air, water, surfaces, and fabrics. In addition to eliminating viruses and bacteria Ozone also removes moulds, fungi, dust mites, and is highly effective in banishing bad odours too.

Postponement

We are allowing eligible customers to rearrange their booking free of charge to up to 12 months from your original start date. If you booked a camper for an event that has already been moved to 2021, we can move the booking and your deposit fees to the same period next year (subject to availability).

Gift Voucher/Credit

If you do not know when you want to travel, we are happy to provide credit in the form of a transferrable gift voucher which is valid for up to 18 months from the date of your original invoice.

Cancellations

More than 6 weeks prior to your hire start date

You are able to postpone your holiday free of charge and retain your deposit credit. If you opt to cancel instead, you will lose your deposit.

6 weeks to 2 weeks prior to your hire start date

You can still postpone your holiday free of charge and retain your deposit credit. If you decide to cancel you will receive a 50% refund of your balance paid. The deposit element is still non refundable.

2 weeks prior to your hire start

Postponement option and refunds not available (with the exception of hires due to travel by 13th April).

Holiday Insurance

If you wish to claim for non recoverable fees on your travel insurance, we will be happy to provide supporting documentation.


Lockdowns, affecting your hire

If there is a national lockdown - we will offer a refund or postponement

If there is a local lockdown, meaning that we are unable to work, we will offer a refund or postponement

If there is a lockdown at your place of residence, meaning that you are unable to travel to us, we will expect you to seek reimbursement from your bank or insurer.

If there is a lockdown at your intended destination, when other reasonable destinations are available, we will expect you to seek reimbursement from your bank or insurer, should you not wish to travel.

We would like to thank the customers that we have spoken with already, and for your support and understanding during these unprecedented times - but keeping our families and customers safe is our number one priority. Should Government advice change and travel restrictions be lifted, we will be open as usual with sensible social distancing and hygiene precautions.

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